October Bill Update
Changes are coming to your bill
We’re making improvements to our meter read and billing cycle to shorten the time between when you use water, electric or natural gas services and when you are billed for that usage. This change in the usage/billing cycle will result in higher bills in October to reflect about two months of service instead of the typical 30 days. The 30-day billing schedule will resume in November.
Some background
The installation of automated meters in a billing system originally set up for manual meter reads increased the time between when your meter is read and when you are billed to more than four weeks. A one-time adjustment on your October bills will allow us to catch up and sync your usage with when you are billed. You’ll be able to see more current usage reflected in your monthly bill.
What to expect
Your October bill will include additional days in the billed usage period. This will allow us to complete the transition to the new billing cycle period but will result in a higher-than-normal bill for one month. If you are a Budget Billing customer, your monthly budget amount will not be impacted. If you are an AutoPay customer, your bill amount will be drafted per your normal automatic payment schedule.
The tables below show the average residential customer's usage of all three utilities in a 30-day and a 58-day billing period. The average customer will see one-time increases of $74 to their electric bill, $32 to their gas bill and $46 to their water bill in October, or a total increase of about $152. After the typical 30-day billing schedule resumes in November, customers will see more recent, up-to-date usage reflected on monthly bills based on 30-day billing periods.
Please note: The averages presented in the tables are examples only. Customers will be billed based on their actual usage.
How we can help
We know changes in your bill can be challenging, and we’re here to help with payment arrangements, questions or concerns. We will work with you to set up short-term payment plans or deferred payment arrangements. Please contact our Customer Service team at 1-800-227-7957.
We also encourage you to sign up for MyAccount, our online energy use and payment tool where you can track and manage your energy usage.