Important message about payment window closure and inside meter reads
In light of COVID-19 and its continually evolving effect on our day-to-day lives, we at Superior Water, Light and Power are taking the necessary care and precautions to do our part in keeping both the community and our employees safe.
Inside Meter Reads
Beginning Monday, March 16, our meter readers will continue to obtain outdoor meter reads from your homes and businesses, but for the safety of our employees and our customers, we are temporarily suspending all nonemergency customer home/site visits, including indoor meter reads for billing or a change of account.
A variety of additional meter read options are available at:
https://www.swlp.com/CustomerService/ReadingMyMeter and include:
- Mail, phone, drop boxes (Walmart and Super One locations), email & online form
NOTE: Our team of meter readers will place a prepaid door hanger at your home if you have a meter located inside of your home. This door hanger will be placed at your home/business at the time when your indoor meter read is due and is important to ensure timely and accurate billing for your account(s).
Payment Window Closure
In addition, beginning Tuesday, March 17, our customer service payment window at our Underhill Service Center – 2915 Hill Avenue in Superior, will be closed until further notice.
A variety of additional payment options are available at:
https://www.swlp.com/CustomerService/PayOnline and include:
- Auto Pay, online, phone, mail & drop boxes (Walmart and Super One locations)
Although we will be implementing temporary changes to our current business practices to protect the health and safety of our employees, our families, our customers and our communities, we want you to know that our talented employees will continue to provide the essential services that have powered our region for more than 130 years.
Thank you for your trust in Superior Water, Light and Power as we work together to keep our communities, our customers, and our families healthy and safe.
